The relationship between emotional intelligence and perceived stress among healthcare professionals
이 페이지는 아래 학술 논문의 초록(Abstract) 전문을 제공합니다. 원문은 하단 링크에서 확인하세요. ◆ 논문 초록 (Abstract) PURPOSE: In recent years, stress has increasingly become a significant concern for healthcare professionals. It is...
이 페이지는 아래 학술 논문의 초록(Abstract) 전문을 제공합니다. 원문은 하단 링크에서 확인하세요.
◆ 논문 초록 (Abstract)
PURPOSE: In recent years, stress has increasingly become a significant concern for healthcare professionals. It is widely documented that stress arises from an individual’s perception of stressful situations and affects both the individual and the organization, often leading to absenteeism, decreased quality of care, and high employee turnover. However, problems caused by stress can be counteracted by focusing on the components of emotional intelligence (EI). This study examined the relationship between EI and perceived stress (PS) among doctors and nurses. DESIGN/METHODOLOGY/APPROACH: A cross-sectional survey was conducted among 287 healthcare professionals from public and private hospitals, Community Health Centres, Primary Health Centres (PHCs), and Sub-Centres in the West Garo Hills District of Meghalaya. Standardized questionnaires were used to measure EI and PS. Data collected were analysed using correlation, multiple regression, and ANOVA techniques. FINDINGS: The results shed light on the presence of considerable workplace stress among doctors and nurses, with statistically significant differences observed between the groups. The findings also revealed that EI significantly moderates PS, indicating that doctors and nurses with higher EI are more capable of dealing with workplace stressors. RESEARCH LIMITATIONS/IMPLICATIONS: Based on this study’s findings, EI significantly reduces PS among healthcare professionals, making it a crucial soft skill for improving resilience, communication, and job satisfaction. Individuals can benefit by engaging in EI development through targeted training. Institutions should integrate EI into recruitment and staff development while fostering emotionally supportive workplaces to lower burnout and turnover. Educational bodies are encouraged to embed EI training in healthcare curricula to prepare students for emotionally demanding roles. Overall, these implications support building a more emotionally intelligent, patient-centered healthcare system that values both provider wellbeing and quality care. PRACTICAL IMPLICATIONS: These observations emphasize EI as an essential soft skill that can increase workforce resilience, enhance healthcare delivery, and reduce burnout. Strengthening EI among healthcare professionals can therefore serve as an effective strategy for managing occupational stress and promoting better organizational outcomes. SOCIAL IMPLICATIONS: Enhancing EI in healthcare professionals can contribute to stronger and more resilient rural health systems. By reducing stress and improving emotional regulation, EI development may help prevent burnout, lower absenteeism, and enhance the quality of interactions between providers and communities. In underserved regions, emotionally competent professionals are better equipped to manage patient needs, communicate effectively, and maintain trust in the healthcare system. Supporting EI through training and organizational policies can therefore improve staff well-being and strengthen public confidence in rural health services. Over time, this can promote healthier work environments and better health outcomes for the communities they serve. ORIGINALITY/VALUE: This study contributes to the literature by providing empirical evidence on the role of EI in managing PS among doctors and nurses in a rural healthcare setting, a context that remains underexplored despite persistent workforce shortages and resource constraints.
◆ 원문 정보
저자: Tiwari S
저널: J Health Organ Manag
연도: 2026
DOI: 10.1108/JHOM-05-2025-0239
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